In our ongoing search to improve our management through the application of international social standards, Cerrejón has a social assurance model allowing the monitoring of compliance with our social engagement and verifying compliance with the requirements set out in social standards. This program identifies gaps and opportunities for improvement that are managed with the areas responsible for their application to ensure that our social performance is of the highest quality.

When an impact cannot be prevented, Cerrejón has participatory mechanisms for investigating cases that must be compensated. This process, created in 2010 with the establishment of the Complaints Office, seeks to implement the rights-based remedial pillar defined in the UNGPs.