In our ongoing search to improve our management through the application of international social standards, Cerrejón has a social assurance model allowing the monitoring of compliance with our social engagement and verifying compliance with the requirements set out in social standards. This program identifies gaps and opportunities for improvement that are managed with the areas responsible for their application to ensure that our social performance is of the highest quality.

When an impact cannot be prevented, Cerrejón has participatory mechanisms for investigating cases that must be compensated. This process, created in 2010 with the establishment of the Complaints Office, seeks to implement the rights-based remedial pillar defined in the UNGPs.

In order to achieve better management, at Cerrejón we integrate the results of the risks and impact analysis into the company's different management processes so that they have adequate follow-up and monitoring systems.

Cerrejón reports on and talks about our due diligence actions with our stakeholders through different mechanisms such as engagement with authorities, communities, and NGOs. The actions carried out are reported annually in the Sustainability Report and in the analysis of risks and impacts on human rights and, every three years, talks are held with communities, employees, and other groups to receive feedback and suggestions for the better management of risks and impacts.

We acknowledge how our operations can impact stakeholders and we have established measures to identify, prevent and mitigate risks and impacts.