The Cerrejón Complaints Office was established in 2009 to implement a rights-based recovery and remediation mechanism to address complaints from workers and communities about alleged impacts generated by the company's activities and to provide redress and compensation when an impact is identified.

Cerrejón shared its Third Study of Risks and Impacts on Human Rights, carried out by Trust Consultores, with approximately 2,300 interested groups, including employees, contractors, communities, and government representatives.